Author: Seely Schmidt

Your Wish Is Our GoalQ!365 offers a variety of possibilities to automate a number of processes. Whether it's ones you might have already read about in other blogs, or experienced yourself. Our customers use automation in a variety of ways, some of which we would like to tell you about today.Thanks to the Graph API we can use the entire Microsoft environment. Whatever needs our customers may have that can be solved with it, we want to help solve. Whatever automation ideas you may have or be in need of, we'll help you make them real.Source: Datasciencetest.comHere is the list…

Bringing Swarming to Salesforce The concept of "Swarming" is currently a hot topic in the world of Customer Relationship Management. Swarming itself refers to a collaborative support model in which agents, engineers or other experts come together to work on cases or opportunities in real time. Rather than using the method of ticket escalation, this enables a faster and more efficient way of tackling these topics. Now, getting all those people into one group chat or channel can be a challenge - one that Salesforce thankfully just solved. Introducing: Salesforce Channels. Real-time collaboration, like swarming, enhances both customer support and…

Bring Teams Closer into Your CRM If you've been following our blogs, you already know of Q!365's compatibility creation of Teams Meetings. This includes Embedded Teams Chat  as well as managing MS Teams Shared Channels from within Salesforce. Today, we'd like to present a new component that focuses on viewing availability and the ability to connect with contacts and leads.  Everything from within Salesforce itself as solution that works on both your desktop Teams client as well as the Teams mobile app. All relevant info can now be displayed and easily accessed, allowing for a fast and easy way for…

Stay in Sync With Your Favorite Files Whenever there is a file you're interested in in SharePoint, you can track the document of your choice by following it to keep a close eye on it and any updates regarding your document. Not all workflows work flawlessly and always get updated. Because of this, most users tend to favorite or follow files that they need to stay on top of. Q!365 solves this problem. After receiving customer feedback, we figured out a way to incorporate favorite files in OneDrive into Salesforce. Throughout the entirety of Salesforce and SharePoint, you can now…